Get in Touch With Us

Got a question about something you read on this site, spotted an error, or want to flag a concern about an online casino we cover? This page explains how to reach our team and what we can (and can't) help with.

How to Reach Our Team

The best way to contact us is by email at [email protected]. We read every message and try to respond within a couple of working days. A short note on what your message is about — a review correction, a general question, a partnership enquiry — helps us route it to the right person faster.

We are a comparison and review publication. We do not operate any casino, hold customer funds, or process deposits and withdrawals. If your enquiry relates to your own account, a payment, or a bonus you have already claimed, that needs to go directly to the casino's own support team, not to us.

What We Can Help With

• Questions about our reviews — If something in our coverage of a site such as Raging Bull, Ignition, or any other operator we review is unclear, ask us and we will clarify.
• Corrections — Bonus terms, licensing details, and payment options change over time. If you spot something that looks out of date, tell us and we will check it against the operator's current terms.
• Content suggestions — If there's a topic around online casino sites, banking methods, or state-by-state availability you'd like us to cover in more depth, we welcome the idea.
• Partnership and editorial enquiries — If you represent a licensed operator or an industry organisation, introduce yourself and outline what you have in mind.
• Responsible gambling concerns — If gambling has stopped being enjoyable or is affecting your finances or wellbeing, mention this in your message and we will point you toward self-exclusion tools and support organisations. You can also reach the National Council on Problem Gambling helpline at 1-800-522-4700 at any time, independent of contacting us.

What We Can't Do

To set expectations clearly, there are a few things outside what a contact form or editorial inbox can resolve:

• We cannot access, close, or verify your account with any casino operator.
• We cannot process a withdrawal, chase a delayed payout, or resolve a dispute over bonus terms — those requests go to the operator's own customer support, which is listed on their site.
• We cannot confirm whether a specific state permits online real-money casino play at any given moment; state gambling laws change, and you should check with your state's gaming authority directly.
• We do not offer legal, financial, or clinical advice on gambling behaviour, though we can direct you to organisations that do.

Before You Get in Touch

A few quick checks can save time on both sides:

1. If your question is about a specific casino's bonus terms, wagering requirements, or withdrawal times, check the operator's own terms and conditions page first — these are set by the casino, not by us.
2. If you're asking about eligibility, remember that online casino availability in the US depends on your state. Most licensed real-money sites require players to be 21 or older, physically located within a state that permits online casino play, and verified as a resident where the state requires it.
3. If you're comparing sites and want a starting point, our ranked list on this site covers operators including Raging Bull, Uptown Aces, Ignition, and others, with the offer terms listed alongside each one. Readers looking at options outside the mainstream US-licensed market may also want our page on non-GamStop casinos, though that page covers a different regulatory setup than the licensed US sites reviewed here.

What Happens After You Write to Us

Every message is read by a person, not a bot. We aim to reply within two working days, though this can stretch during busier periods. If your message needs input from more than one member of the team — for example, a correction that requires us to re-check an operator's current terms — it may take a little longer, and we'll let you know if so.

Keeping This Site Accurate

Bonus offers, licensing status, and payment options at online casinos change regularly, and we rely partly on reader feedback to keep our coverage current. If something we've published no longer matches what an operator actually offers, telling us helps every reader who comes after you. We also want to hear if you've had a poor experience with an operator's support, verification process, or withdrawal handling — patterns reported by multiple readers inform how we assess a site going forward.

Whatever the reason for writing in, thank you for taking the time. We look forward to hearing from you.